FAQ

Order Placement

Do I need to create an account to place an order?

• Creating an account on www.sprunglishop.ae is not mandatory. You can place an order as a guest as well.

How do I place an order?

• Add your desired item to your cart by clicking the “Add To Cart” icon or the “Add To Cart” button and continue shopping.
• When you are ready to place the order, go to your cart where you can estimate the handling fees per Emirate. We offer free delivery in Dubai for all orders above AED 300.
• Add a gift card with a personalized message or redeem an eGift card.
• Follow the steps to complete the checkout process.
• In case of any technical issues, reach out to us via our WhatsApp Support function in our shop during operational hours between 9:00 am – 5:00 pm or send an E-mail to contact@sprungli.ae.

How can I change or cancel my order?

• Once an order has been placed and paid, it cannot be canceled.
• However, if your order is not yet processed, please contact us at contact@sprungli.ae and our team will assist you in case of any request for changes or modifications.

How can I add additional products to my order?

• Unfortunately, adding products to an existing order is not possible. Feel free to place a new order for any additional items.

Delivery & Handling Fees

Do you deliver free of charge in Dubai?

• Yes, we offer free delivery in Dubai for any orders above AED 300.

Do you deliver to any destinations outside of Dubai?

• Yes, we deliver to any destination within the UAE.

How can I find out about the delivery charges?

• Handling fees are calculated during the checkout process depending on the delivery destination.
• You can get an estimation of the handling fees after placing a product in the shopping cart.
• Go to your cart and select the Emirate from the drop-down list in the bottom right corner of the page. The handling fees are estimated based on the Emirate you would like to have your order delivered.

What are the delivery charges for different Emirates?

Handling fees per region in the UAE:

Why am I getting charged delivery fees?

• Delivering chocolate requires fast and careful shipping.
• Our goal is to make sure that the products are delivered to our customers in their best condition. That’s why we are delivering each order ourselves, instead of working with any third-party Courier Services.
• We try to keep the delivery charges to a minimum, that’s why our handling fees are calculated to primarily cover our cost of petrol.

How long will it take to deliver my order?

• Orders will be delivered within 1-4 working days.

I need my order urgently, can Sprüngli help?

• In the Shopping Cart, you get the chance to add additional instructions or details for your order via our ‘Special request’ comment box.
• For urgent requests, you can also contact our Dubai Head Office at +971 4 220 07 04 or send an E-mail to contact@sprungli.ae.

Does Sprüngli deliver to multiple addresses?

• To deliver to multiple addresses, you must place individual orders. Handling fees will be calculated for each order.
• If you would like to arrange a bulk delivery to individual addresses, please submit your inquiry via our ‘Contact Us’ page or send an E-mail to contact@sprungli.ae.

Payment

What payment methods does Sprüngli accept?

• Payments are being processed via an integrated payment gateway that accepts Mastercard and Visa.

I am unable to complete my payment

• If you are facing technical issues processing your payment, kindly reach out to us via our WhatsApp Support function during operational hours between 9:00 am – 5:00 pm or send an E-mail to contact@sprungli.ae for further assistance.

Contact & Locations

How do I contact Sprüngli?

• You can submit your inquiry via our ‘Contact Us’ page or reach out to us via our WhatsApp Support function in our shop during operational hours between 9:00 am – 5:00 pm.
• The contact details for our boutiques in Dubai and Abu Dhabi can be found on our ‘Contact Us’ page.

Where can I find Sprüngli?

• Our boutique locations in Dubai and Abu Dhabi can be found on our ‘Contact Us’ page.

Who do I contact for Corporate Gifting?

• You can submit your inquiry via our ‘Contact Us’ page or send an E-mail to contact@sprungli.ae and someone will be in touch with you.

Discounts & Special Requests

Does Sprüngli offer special discounts?

• We do not offer any standard discount rates.

Can Sprüngli assist with a special order outside of the UAE (international)?

• This depends on the shipping destination and the order details.
• Kindly submit your contact details along with your special requirements via our ‘Contact Us’ form or send an Email to contact@sprungli.ae. We will contact you accordingly.

Can I add a message to my gift?

• After placing the desired product in your cart, you can add a personalized gift message to your order in the Shopping Cart.

Product Care

How should I store my chocolates?

• It is essential that the chocolate boxes are kept at a constant temperature between 18-22°C, in a temperature-controlled environment, ideally at 60% air humidity.